In today’s rapidly changing times – healthcare providers need to switch from a traditional profit- driven model to one that focuses on patient satisfaction. This change is being driven by changing patient expectations – who are no longer just passive recipients of treatment, who do their own research, are aware of what doesn’t work for them in today’s healthcare offering and can make or break reputations on social media.
And so healthcare providers need to focus on interacting with and creating an outstanding Patient Experience with their audience, much the same way brands do for their consumers. Creating a new paradigm that will completely transform the healthcare business in the long run.
Our Patient Experience Conclave & Awards is a day-long event coming from both national and international organisations – all of whom are tasked with overseeing their organisation’s Patient Experience strategy.
